By using our online Eon website and/or its case management portal for treatment setup and customer communication ("Platforms") to provide Eon with information, you agree to the terms of this Policy and that you are adequately informed of the functions and objectives of our services and Product. You must refrain from interacting with our Platforms if you do not agree to this Policy.
If you are using the Platforms to provide Personal Data on behalf of other people you represent and warrant that you secured their prior approval through signing The Patient Information Consent Form and you acknowledge your full responsibility for the provision of their Personal Data without their approval.
3. PLEASE READ THIS POLICY CAREFULLY AS IT EXPLAINS THE FOLLOWING:
- PERSONAL DATA WE COLLECT
- HOW DO WE USE PERSONAL DATA
- DATA RETENTION AND DELETION
- YOUR RIGHTS AFTER DATA PROCESSING
- SHARING DATA WITH OTHERS
- CHILDREN'S PRIVACY
- LINKS TO OTHER SITES
- JURISDICTION AND CROSS BOARDER TRANSFER
- LAWFULLNESS OF PROCESSING
- QUESTIONS ABOUT THIS POLICY
1. PERSONAL DATA WE COLLECT
We may collect several types of Personal Data from customers, patients, guardians, doctors and other Platform visitors. Personal Data include:
- Contact information (e.g. your name, postal address, e-mail and mobile or other telephone numbers);
- Patient's demographics (e.g. date of birth and gender);
- Health-related information (e.g. x-rays, scans, impressions and photos);
- Information about related people (e.g. parents, guardians and doctors);
- Information following interaction by any means of communication with us (e.g. your call recordings, purchase history, invoicing details, the content of your questions or requests).
2. HOW DO WE USE YOUR PERSONAL DATA
Eon (i) collects, (ii) uses, (iii) retains and (iv) shares with Eon affiliates, associates, authorized representatives or other related entities, Personal Data provided by you or collected by us for all purposes necessary to ensure the proper course of treatment with the Product.
These purposes include (collectively the “Purpose”):
- Processing orders, developing treatment setups, manufacturing and shipping the Product and scheduling medical check-ups;
- Analyzing the function of, evaluating and improving our Product including the development of additional products and/or services;
- Carrying out quality control activities and modifying our Product to meet compliance standards;
- Performing internal business functions including invoicing, accounting and auditing;
- Providing customer support, responding to inquiries and fulfilling requests;
- Providing information about our Products, Services, general marketing and promotional purposes, courses and events;
- Educating our customer care employees during training;
- Processing any applications for employment, training or internship;
- Complying with and enforcing any applicable legal obligations and this Policy.
3. DATA RETENTION AND DELETION
We may retain Personal Data for as long as reasonably needed to provide you with the Product for the Purposes described in this Policy. The criteria used to determine our retention periods include:
- the length of time you continue to conduct business or engage with Eon;
- whether there is a legal obligation which we are subject to; or
whether retention is advisable in light of our legal position (such as with regard to applicable statutes of limitations, litigation or regulatory investigations).
4. YOUR RIGHTS AFTER DATA PROCESSING
You may exercise the following rights with regard to the Personal Data provided by you or on your behalf (Articles 15,16,17,18 GDPR) by writing to firstname.lastname@example.org:
Right of access
If you are concerned or have any questions about the Personal Data, you have the right to request access. We will provide you with information about the processed Personal Data and their source if requested.
Right of rectification
You have the right to request to rectify and complete any Personal Data if you believe they are inaccurate or incomplete.
Right to erasure or restriction of processing
You may request to withdraw your consent to processing of the Personal Data or restrict its processing. Such withdrawal or restriction will not have any impact on the lawfulness of the processing and actions carried out prior to the restriction or withdrawal.
5. SHARING DATA WITH OTHERS
We will not share Personal Data with third party suppliers or service providers other than Eon affiliates, associates, authorized representatives without obtaining your prior consent unless this is necessary for the Purposes set out in this Policy.
We may, however, share Personal Data with third parties who help us to provide, understand, improve and commercialize our Product or how we may otherwise engage with you. We may also share Personal Data with third parties, to permit them to send you marketing materials, consistent with your choices.
Furthermore, we may share Personal Data with third parties if Eon is involved in an acquisition or disposal of stock, equity, or asset and as well as insolvency, bankruptcy, liquidation, winding-up or receivership.
We seek to provide any such third parties only with the Personal Data they need to perform their specific function and we do not authorize them to use or share Personal Data except as strictly necessary to perform any services under our supervision or to comply with applicable legislation. In any event, such third parties shall be obliged to treat your Personal Data in a manner consistent with this Policy. Upon written request, Eon can provide you with a list of people that have or may have had access to your Personal Data.
6. CHILDREN'S POLICY
Collection of Personal Data is intended for adults only and is not intended towards children, minors, or anyone under the age of 18. If you are under the age of 13, you are not authorized to provide us with any Personal Data. If the parent or guardian of a child under 13 believes that the child has provided us with any Personal Data, the parent or guardian of that child should contact us and instruct us as to what to do with the Personal Data
By visiting our Platforms, we and third party websites may place cookies and similar tracking tools on your browser to collect information that may be considered personal such as your device's internet protocol address, browser type or version, time of your visit and geographical locations. Such information is used to enhance our technical functions and improve a user- friendly experience while visiting our Platforms. Information is also used for targeted marketing on other sites based on browsing activities.
If you wish to opt out of cookies please go to cookie settings via your web browser setting. Please note that you will not be able to use all the features on our Platform if you choose to reject all cookies.
The security of your Personal Data is important to us, but unfortunately no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
In the event of a discovery or notification of a breach of the security of the Personal Data, we will notify you if the breach is likely to affect your privacy.
9. LINKS TO OTHER SITES
Eon is not responsible for information, privacy or other practices of any third parties operating any website with links to or on Eon Platforms. The inclusion of any link to or on Eon Platforms does not imply endorsement of the linked sites or their services by us. We are not responsible for data collection, use, retention or sharing or security policies or practices of such other third parties including app developers, app providers and social media platform providers. We have no control and assume no responsibility for any Personal Data you disclose to other third parties through or in connection with Eon Platforms. These other third parties may have their own privacy policies and we strongly suggest that you review them to understand how your Personal Data may be processed by them.
10. JURISDICTION AND CROSS BOARDER TRANSFER
We may store and process Personal Data in any country where we have facilities or in which we engage third party service providers which may be outside the European Economic Area. By using Eon Platforms you consent to the transfer of Personal Data to countries outside your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.
We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in a manner consistent with this Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place.
11. LAWFULLNESS OF PROCESSING
If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract and lawful under (Article 6/1(b) GDPR).
In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of Eon and to be lawful under (Article 6/1(f) GDPR).
12. UPDATES OR CHANGES TO OUR POLICY
We may modify or update this Policy from time to time. We encourage you to revisit this page often to remain fully informed of our Policy or you can contact us at any time to obtain the latest copy of this Policy. Where changes to this Policy will have a fundamental impact on the nature of how we collect, use, retain or share your Personal Data, we will give advance notice of such changes.
13. QUESTIONS ABOUT THIS POLICY
Mechelsesteenweg 271 Bus 1.1 2018 Antwerpen, Belgium.